FAQs

We will plan the production time in advance according to your needs and provide a detailed production schedule and delivery plan. Through advanced production management systems and strict time control, we ensure that products are delivered on time.

Yes, you can combine multiple customized products into one order for production according to your needs, which can optimize production efficiency and save costs. We will coordinate the production plan according to your order requirements.

We strictly follow the ISO 9001:2000 quality management system, and all products undergo multiple quality inspections and tests. During the production process, customers can request to participate in process supervision to ensure that the products meet the requirements. For ODM services, we provide sample review and trial production to ensure that the product quality meets the standards.

The delivery time usually depends on the complexity of the product, the degree of customization, and the production schedule. Generally speaking, the delivery time for OEM products is 30-60 days, and ODM products may take longer for design, sample production and testing. We will confirm the delivery time with the customer based on the specific situation.

We provide products that meet international quality standards such as GS, CB, CE, ETL, RoHS, LFGB, FDA, etc. Our production process complies with ISO 9001:2000 quality management certification, ensuring that every product can meet high standards of quality requirements.

We provide comprehensive OEM and ODM customization services, and customers can customize the following:

⦁ Product functions: such as adding additional functions, adjusting operation methods, adding additional accessories, etc.

⦁ Appearance design: including color, shell material, LOGO and logo position, packaging design, etc.

⦁ Size and shape: adjust the size and appearance of the product according to customer needs.

⦁ Technical parameters: such as technical requirements such as power, efficiency, speed, etc.

It is very simple to start an OEM or ODM project. You only need to:
1. Provide us with your needs or product design requirements;
2. Our team will provide a preliminary technical solution and quotation;
3. After the design is confirmed, we will make samples for your review;
4. After the sample is passed, formal production and delivery will begin.

Yes, we strongly support small batch production trials, especially in ODM services. You can conduct a small batch production first to verify the market demand and quality of the product before deciding whether to proceed with large-scale production.

Yes, we provide customized packaging services, including packaging boxes, labels, instructions, hang tags, etc., to ensure that your brand is consistent with the product. Customized packaging design can be made in full accordance with your requirements, and we are responsible for everything from design to production.

You can contact the technical support team at any time through our customer service hotline, email or online support system. We provide OEM and ODM customers with detailed user manuals, operation guidance videos and remote technical support to ensure the smooth operation of your equipment

⦁ OEM (Original Equipment Manufacturer) means that we manufacture products according to the customer's design or requirements, usually under the customer's brand.

⦁ ODM (Original Design Manufacturer) means that we design and develop products according to the customer's requirements and manufacture customized products. Unlike OEM, ODM provides more design freedom, and the products we provide can be directly sold under the customer's brand.

The minimum order quantity (MOQ) usually depends on the type of product, customization requirements and production cycle. Generally speaking, our MOQ is usually 500 to 1000 units, and the specific number can be adjusted according to your needs and the complexity of the project.

Yes, we provide after-sales service and technical support for all OEM and ODM products. We have a professional customer service team that can answer any questions encountered during use. If there is a quality problem with the product, we will return or repair it according to the warranty policy.

After you review the sample, if you are not satisfied with the sample, we will modify it according to your feedback until you confirm that the sample meets the requirements. We guarantee that the samples provided are made according to your needs and standards, and can be adjusted before large-scale production.

All OEM and ODM products have a warranty period of at least one year. During the warranty period, if there is a product quality problem, we will provide return or repair services according to the specific situation. In addition, if the product is damaged during transportation, we will assist in handling related compensation matters.

In ODM services, customers can completely change the design or function, and we will make corresponding modifications according to your needs. In OEM services, if the modification does not affect the core function of the original design, appropriate adjustments can also be made. We will provide samples for your review after confirming any design and functional changes.

The prices of OEM and ODM products are priced according to multiple factors, including customization requirements, order quantity, technical complexity, material costs, etc. We will provide a detailed quotation based on your needs and ensure that the price is competitive in the market.

Yes, all Jiaolong Electric's products meet international quality and safety certification standards, such as CE, RoHS, ISO9001, etc. We strictly comply with various safety and environmental protection requirements to ensure that each product is of high quality and safety to meet the needs of the global market.

We recommend that you clean your kitchen appliances regularly to ensure their long life. Generally, wipe the exterior with a damp cloth and avoid soaking in water. The cleaning methods for different products vary. You can refer to the cleaning suggestions and precautions provided in the product manual. Some removable parts such as the pulp cup of the juicer and the blades of the blender can be cleaned separately. If you need a detailed maintenance guide, please refer to our official website or contact customer service.

Our kitchen appliance series is categorized according to different needs. You can choose the right product according to your cooking habits, the number of family members, and the frequency of use. For example, if you like healthy drinks, you can choose our slow juicer; if you need a multi-functional kitchen assistant, we recommend our 3-in-1 blender or 4-in-1 juicer. You can also contact our customer service team, and we will provide you with professional advice based on your needs.

Our products can be purchased through our official website. In addition, we also cooperate with many dealers and retailers around the world. You can find our products in local appliance stores and online e-commerce platforms (such as Amazon, Tmall, JD.com, etc.). If you have any questions about the purchase channel, you can also contact our customer service team at any time and we will help you.

We provide a full range of after-sales services. If your product fails, please first check the common troubleshooting methods in the product manual. If the problem is not solved, you can contact us through our after-sales support channels, provide purchase information and fault description, and we will handle it for you as soon as possible and provide repair or replacement services.

Usually the delivery time for customized products is 2-4 weeks, depending on the complexity of the customization.

We provide regular maintenance services and can also provide you with specific maintenance suggestions and guidance.

After the warranty period, we still provide you with high-quality after-sales service, including paid repairs, parts replacement, etc.

We provide free installation and commissioning services.

Our after-sales service includes equipment installation, troubleshooting, usage training, repairs, etc.

You can contact the technical support team through our official website, service hotline, email or online customer service.

We provide customers with personalized function upgrade services, you can consult technical support for more information.

If your device fails during the warranty period, we will provide you with free repair services.

You can make an appointment for regular maintenance service through our website or customer service hotline.

You can contact our technical support team at any time through the contact information we provide, and we will solve the problem for you as soon as possible.