Professional Technical Support to Ensure the Perfect Operation of Your Kitchen Appliances
At Guangdong Jiaolong Electric, we are committed to providing customers with a full range of technical support services to ensure that your kitchen appliances are always in optimal operation. Whether it is installation, commissioning, troubleshooting, or daily maintenance, our professional technical team will provide you with timely and effective assistance. Choosing us, you will get a worry-free experience and a continuous technical guarantee.
Our Service Advantages
Our Service Advantages
Our Equipment Customization Process
Whether it is equipment customization, function customization, or personalized needs, we provide a clear and simple customization process to ensure that every customer can get the perfect kitchen appliance solution according to actual needs.
01. Provide demand information
After the customer has a preliminary understanding of the product, he can submit the demand information through our official website or customer service center. We will collect and organize your customization requirements for the product, including equipment functions, appearance, capacity, etc.
02. Customized solution design
Our engineers and design team provide personalized customization solutions according to your needs. We will communicate with you further to confirm the customization content and provide product design and function options.
03. Sample confirmation and production
After the customization plan is confirmed, we will make samples for your confirmation. If you have no objection to the sample, the production process will start quickly.
04. Delivery, installation and commissioning
After the customization is completed, we will deliver the product on time and arrange a professional technical team to install and debug on site to ensure that the equipment is put into use smoothly.
05. Post-maintenance and technical support
After the equipment is put into use, we will provide regular maintenance services to ensure that the equipment always runs efficiently and provide responsive technical support services at any time.
06. Feedback and Adjustment
We welcome your feedback and are always ready to make adjustments as needed to improve the performance of the equipment.
After-sales Service
Our after-sales service covers equipment installation and commissioning, function upgrades, common troubleshooting, and many other contents.
We ensure that every customer can enjoy efficient and professional after-sales support services.
Free installation and commissioning
We provide free on-site installation and commissioning services to ensure that the equipment you receive can be put into use in the shortest time. Our technicians will conduct detailed commissioning according to your usage needs to ensure the best operating state of the equipment.
Use training
We provide equipment use training for every customer to help you master the operation skills of the equipment and ensure that you will not encounter unnecessary troubles during daily use.
FAQ and troubleshooting
During the use of the equipment, customers can obtain FAQ and troubleshooting services through our service hotline, email, or online customer service. We will help you solve problems quickly through detailed guidance.
After-sales Guarantee
We provide a comprehensive after-sales guarantee for all customers who purchase Guangdong Jiaolong Electric products to ensure that your equipment always operates efficiently and solves any problems in use in a timely manner.
More Service Support
In addition to regular technical support and after-sales service, we also provide you with more value-added service support to make your kitchen appliance experience more comprehensive and efficient.
01
Regular maintenance and servicing services
In order to ensure the long-term stable operation of the equipment, we provide regular equipment maintenance and servicing services to help you extend the service life of the equipment.
02
Remote diagnosis and online technical support
Through our remote diagnosis service, we can remotely connect to the equipment through the Internet without on-site visits, helping you quickly locate and solve equipment problems.
03
Personalized function upgrades
With the advancement of technology, we provide customers with equipment function upgrade services to ensure that your equipment always maintains industry-leading functions and performance.
Frequently Asked Questions
Whether it is product functions, maintenance suggestions, or order processing, we have prepared clear and practical answers for you.
If you can't find your question, please feel free to contact us; we will serve you wholeheartedly!
Service
How do I contact technical support?
You can contact the technical support team through our official website, service hotline, email or online customer service.
What if the device fails during the warranty period?
If your device fails during the warranty period, we will provide you with free repair services.
How long does it take for customized products to be delivered?
Usually the delivery time for customized products is 2-4 weeks, depending on the complexity of the customization.
Is there a charge for installation service?
We provide free installation and commissioning services.
How should I perform regular maintenance of the equipment?
We provide regular maintenance services and can also provide you with specific maintenance suggestions and guidance.
Contact Us for Customized Kitchen Appliance Solutions
Have any questions or cooperation needs? We are here to help you at any time!
Please contact us through the following methods; we look forward to working with you to create a better kitchen life experience!
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